Tracking and Receiving Your Parcel

Yes, for every package sent, you will receive in your confirmation e-mail a tracking number. Before the pickup takes place, you will receive a confirmation e-mail with all the details concerning your order.

Estimated delivery time is the time frame when the package will be delivered. Although not a common case, this means that your package can arrive at its destination either before or after the estimated delivery time.

An exact time cannot be given because it can’t be guaranteed that the courier will make the delivery at an exact time, for reasons to do with the courier company. Each courier has a route for which it is responsible, though, due to external circumstances, this can be changed at any point by the courier company involved.

The tracking system gets updated every time your parcel is scanned at a new depot or location. If the system displays the same message for a few days, it could be due to delays in updating the system. If the status in the tracking system remains the same for more than 48 hours, you will need to contact us. We’ll get in contact with the courier service provider in order to give you the latest information about your parcel.

Estimated Delivery Time

The estimated delivery time is the number of business days necessary for a shipment to be delivered. To get an estimate, use our calculator and insert the country of collection and the country of delivery.

Useful advice:

Make sure that the pick-up location is easily accessible and there are no maintenance works in the area.

If your collection didn’t happen on the chosen date, check the tracking status to see if there is an update regarding any issue that might have occurred. In this case, please contact the courier company.

Delays in the delivery of the shipment can occur due to external factors such as weather and traffic conditions. If you are experiencing a longer delay in the delivery of your parcel, please contact the courier company.

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