All items have to be packaged in a rigid and sturdy cardboard box that can support its weight and hold the contents securely in place. The box must not contain holes, tears or dents. Any old labels must be removed from the exterior.
The weight of the package must not exceed 10kg.
Make sure you wrap and secure the item properly to ensure its safety during transportation.
You can choose to wrap your item in foam padding, wrapping paper or bubble wrap to make sure it is safe inside your box. You should fill all the empty spaces in your box to avoid the contents moving around. Afterwards, seal the box with duct tape like shown in the figure 1.
When booking a courier your parcel cannot exceed the following dimensions:When booking a courier your parcel cannot exceed the following dimensions:
Please ensure that the package size complies with the regulations of the courier chosen in order to avoid any unnecessary delays.
In most instances you won’t have to print out the label for your parcel.
You do have to print out the label if the pick-up country is Poland, Sweden or Spain
When booking a courier, printing the label is only necessary if instructed by the selected carrier. Nevertheless, it is recommended to put a copy of the order confirmation with all of the relevant details with the shipment. This would make the locating and delivering of the shipment much easier in the unlikely event of damage or loss of the label.
The weight of parcels is usually checked after the parcel has arrived at the local depot. At the moment of the pickup, we cannot guarantee that the driver will have equipment to check the weight of your parcel. If the shipment ends up being heavier than the weight you selected during the booking process the package will be returned.
The weight of the package should be checked after packing.
You don’t have to own a special scale to find the weight of your package. A personal scale can be a suitable alternative. By standing with your package on the scales and subtracting your body weight, you can find out the weight of your package. If you don’t own a personal scale yourself, then you can find them usually at airports, train stations, and fitness centers.
It’s important to know the range of weights your package could cover. In the order process, the upper limit of the weight should always be chosen, especially if there is any hesitation in determining its exact weight. This way, any additional expense or a refused to pick up – and the delays that could arise from this – can be avoided.
Bontag and its courier partners don’t provide packaging. At the time of the pickup, the parcels need to be correctly packed, sealed and ready for shipping.
If you are not sure of the exact weight of your parcel or if you have no way to weigh your parcel, try to estimate it as precisely as possible. When booking the shipping service, we recommend you to choose the higher range of weight to avoid any problems that might occur.
In case you are planning to send fragile items, you will need to pack them correctly to avoid damages. The parcel needs good internal cushioning, like foam, bubble wrap or packing paper.
Yes. The customer should be aware however that this signage alone cannot guarantee a package will be treated as such and in no way, should the inclusion of these words on the package substitute for a poorly packed package. It is best to ensure the packaging is sufficient enough to protect the contents of a package without signage on its handling.
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