FREQUENTLY ASKED QUESTIONS

Yes, Bontag is an international service. Our call, messaging and email service contacts your three chosen contacts for each found item anywhere in the world. This makes Bontag a must-have lost and found service for those who travel.

Bontag labels and tags are suitable for almost any valuables that you can think of. They come in a variety of shapes and sizes to suit all your needs.

Labels are great for mobile phones, tablets, laptops and other devices. They can also be used on cameras, glasses, watches, passports, books, musical instruments and sports equipment. The labels are not suitable for clothing items.

Tags are fantastic for keys, wallets, handbags, briefcases, travel bags, suitcases, backpacks, vaporizers and eyewear.

When you stick your label on an item, make sure you apply it to a clean and dry surface. Press down firmly and leave to set for at least 24 hours.

Carefully and slowly lift a corner of the label with your finger nail. Then use a cotton-wool bud dipped into pure alcohol (use vodka or gin if pure alcohol is not available) and gently separate the label from the item using the alcohol to soften the adhesive. The adhesive we use is very strong so be patient and work slowly. You can also use WD40 with this method.

Send your unused item back to our fulfilment center within 14 days of purchase.

Bontag Fulfilment
Unit 5, Rudyerd House
West Street
West Allotment
Newcastle upon Tyne
NE27 0EP
United Kingdom

Processing your refund can take up to 14 days from receipt of item.

The free service is included in the price of your labels and tags. You can register and protect up to 15 items. When you lose something and it is found, Bontag will text, call and e-mail you and your 2 pre-chosen contacts (including yourself) for that item. Our alerts work worldwide and are unlimited; perfect for those who travel often. The free service also allows you to record and track all of your valuables in one place; great for storing essential information like IMEI numbers for mobile phones, serial numbers, pictures and descriptions of your items.

Make sure that the contact information for your three pre-chosen contacts for the lost item is up to date. When you log in to your account and mark an item as lost you can choose for the contact information for that item to become public and the finder can get in touch with you directly. You are not required to do this and the finder can get in touch with you via our call, text and email system.

You can also share information about your loss on social media and email or print out a page for notice boards or trees. This can be done from your “My Account” page.

A reward is a way of saying thank-you to the kind stranger that has taken his/her time to let us know your item is found so it can be returned to you. There is no right or wrong amount, it is entirely up to you and it need not be money.

To make things easier for you, Bontag also offers a reward in the form of a free subscription to the kind finder of your item.

You can transfer your label or tag ownership by logging into your account, selecting the item that you would like to transfer and selecting “transfer ownership” from the right-hand side menu.

No. Your private contact information cannot be accessed by entering the ID code on your item. If you’ve reported the item as lost, the description of your item is available publicly, but not your personal information.

We have made the process for the finder as simple as possible. All they have to do is visit bontag.com and input the unique ID code found on your label or tag. They then enter their own contact details and we send this information to your three pre-chosen individuals.

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