The moment your lost item is found, we phone, text and email your three pre-chosen contacts with the good news.
We connect you and the finder, so you can arrange the safe return of your item.
Our door-to-door courier pickup and return service reunites you with your lost item.
Door-to-door courier collection and delivery is an optional additional service
We realise it’s sometimes difficult to wait at home for couriers so we can often collect and deliver from other places like work or school.
We’ve partnered with the most reliable couriers to bring you the best service.
Our service is designed to collect and return small items up to about 5 kilograms (11lbs) within the same country the item was found in. It helps if you know the weight and dimensions of your found item to book it for shipping using one of our courier companies.
For more information on packing requirements and for tips on how to prepare a shipment for collection, please visit the Packaging Advice page.
We can transport many found items domestically as long as they are well packed.
For more information on packing requirements and tips & tricks on how to prepare for the collection please visit our “Packaging Advice” page.
We can collect and deliver your found items domestically to and from most addresses within one country and within many countries in the European Union.
Our couriers collect and deliver packages Monday to Friday between 9am-6pm excluding public holidays.
We understand how important it is for you to get a more specific time for collection and delivery so where possible we will provide direct contact information of the chosen courier.
If courier collection from home, workplace or school is not a suitable option, many drop off points are available worldwide where you can simply leave the pre-paid package at your own convenience.
Drop off point locations are available when a request for a courier is made.
Our courier deliveries are tracked.
We will issue tracking information to you as soon as we have it for you to follow the journey as your found item makes its way back to you.
As soon as the courier is confirmed we will provide you with contact information.
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